FAQs & Support

First thing’s first: go to getnotion.com/app on your smartphone to download the mobile app. Create your account and follow the instructions in the app to set up your system. 

The AAA batteries in the sensor will last approximately 1 year. If you’ve had your system longer than a year, start by replacing the batteries and the sensor will automatically reconnect on its own. If you’ve had the system for less than a year, then try moving the bridge around in your home to make sure that it is close enough to the sensor.

You will need to reset your bridge by deleting it from your system and reinstalling it.

Leaving your bridge plugged in, press the small reset button next to the light for 10 seconds. Next, in the Notion app click on "System” > “Bridges” > “Bridge Details” > “Delete Bridge”. Then, click on “Add Bridge" to reinstall with your new WiFi network.

We recommend plugging in your bridge in a central location in your home or property and free from obstructions like an entertainment center, a couch or walls.