FAQs & Support
Frequently Asked Questions
How do I set up my Notion system?+
First thing’s first: go to getnotion.com/app on your smartphone to download the mobile app. Create your account and follow the instructions in the app to set up your system.
What if my sensor disconnects from the bridge?+
The AAA batteries in the sensor will last approximately 1 year. If you’ve had your system longer than a year, start by replacing the batteries and the sensor will automatically reconnect on its own. If you’ve had the system for less than a year, then try moving the bridge around in your home to make sure that it is close enough to the sensor.
My bridge is disconnected. How do I pair my bridge with new WiFi?+
You will need to reset your bridge by deleting it from your system and reinstalling it.
Leaving your bridge plugged in, press the small reset button next to the light for 10 seconds. Next, in the Notion app click on "System” > “Bridges” > “Bridge Details” > “Delete Bridge”. Then, click on “Add Bridge" to reinstall with your new WiFi network.
Where is the best place to install the bridge?+
We recommend plugging in your bridge in a central location in your home or property and free from obstructions like an entertainment center, a couch or walls.
What is the cost of Notion?+
The only cost is the hardware (sensors, bridge, magnet). Notion Starter Kits range from $149-199 MSRP. There is no ongoing cost for the Notion base service.
How do I customize my app notifications?+
Once your sensors are configured, you can select when you want to get notifications in the app. Simply click on the task from your app dashboard and scroll down to where it says “When would you like to get alerts on your phone?” to adjust your notification settings.
What if I forget my login for the Notion app?+
Open the Notion app and click on "Log In". Under the password field, click on "Reset Now" and enter your email address. Follow the prompts in the email that you receive to choose a new password.
Do you work with independent insurance agents in addition to carriers?+
Yes! We have a program designed just for agents. You can learn more here.
(877) 668-4660 | support@getnotion.com | Soporte Español
The Notion support team is available Monday through Friday 8AM-6PM (MST)