Warranty & Returns
Notion’s Limited WarrantyButton label
Notion Limited Warranty
Last Updated: 8/7/2017
If you have purchased a Notion Home Awareness Kit, Notion Sensor or Notion Bridge ("Products") from one of our retail partners please contact them directly to arrange an exchange or refund before making a claim under Notion’s One Year Limited Warranty.
BY USING NOTION PRODUCTS YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE NOTION ONE (1) YEAR LIMITED WARRANTY ("WARRANTY") AS SET OUT BELOW. DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCTS AND RETURN THEM WITHIN THE RETURN PERIOD AND IN ACCORDANCE WITH NOTION’S RETURN POLICY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY BY STATE, COUNTRY, OR PROVINCE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. FOR A FULL DESCRIPTION OF YOUR LEGAL RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN YOUR STATE, COUNTRY, OR PROVINCE.
Notion’s warranty obligations for this hardware Product are limited to the terms set forth below:
Comcast Neptune, LLC dba Notion ("Notion") warrants these Notion hardware Products and accessories contained in the original packaging against defects in materials and workmanship when used normally in accordance with Notion’s technical specifications and user manual for a period of ONE (1) YEAR from the date of original purchase by the end user or purchaser ("Warranty Period").
If during this warranty period a defect arises and you submit a valid claim to Notion and follow the instructions for returning the Products, we will, at our option, either (i) repair the Products using either new or refurbished parts, (ii) replace the Product with new or refurbished Products, or (iii) refund the purchase price of the Products. A replacement Product assumes the remaining warranty period of the original Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
How to Obtain Warranty Services:
To obtain warranty service for any Products that are subject to the foregoing warranty, the consumer must notify Notion to obtain a Return Material Authorization ("RMA") and return the defective Products together with proof of purchase to the address specified by Notion in connection with the RMA. You agree to pay the cost of shipping the Product to Notion. If the claim is justified based on this Limited Warranty, Notion will bear the cost of shipping the repaired or replaced Product to you.
Exclusions and Limitations:
This Limited Warranty applies only to hardware Products manufactured by or for Notion that can be identified by the "Notion" trade name, or logo affixed to them. This Limited Warranty does not apply: (i) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship of the Notion Products themselves; (ii) to cosmetic damage, including but not limited to damages to packaging, scratches, dents and broken plastic on ports; (iii) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage; (iv) to damage caused by operating the Products outside the permitted or intended uses described by Notion; or (v) to damage caused by use with non-Notion products.
This Limited Warranty does not apply to any software, even if packaged or sold with Notion hardware. Notion does not warrant that the operation of the Products will be uninterrupted or error-free.
Recovery and reinstallation of software programs and user data are not covered under this warranty. This warranty is void if a Product is returned with removed, damaged, or tampered labels or any alterations (including the unauthorized removal of any component or external cover).
Notion will use reasonable commercial efforts to deliver the Products as described. Notion is not responsible for damage arising from failure to follow instructions relating to the Product’s use.
Implied Warranties and Conditions:
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty or condition, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Limitation of Damages:
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NOTION SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF NOTION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This Limited Warranty shall be governed by the laws of the State of Colorado, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
National Statutory Rights:
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods. These rights are not affected by the warranties in this Limited Warranty. If you have any questions, please contact Notion at firstname.lastname@example.org.