Notion Magnet Offer - 1 Magnet - Complimentary for Honey Insurance customers

The options are limitless! Some customer favorites include water heaters, entry doors, garage doors, cabinets or safes, under sinks, washing machines and near smoke and CO2 alarms. Most important might be in areas where water could leak (80% of water damage is caused by appliances like toilets, washing machines, water heaters, etc.). For more inspiration, visit our Solutions Guide.

1. Is your bridge plugged in and flashing blue? If it's green, we'll need to reset the bridge.

2. Did you plug your bridge in within the last 30 minutes? A bridge is only searchable within 30 minutes of being plugged in. If it's been over a half hour since you plugged in the bridge, please unplug it and replug it back in before trying again. 

3. How close is your bridge to your router? During the initial pairing, it may help to move the bridge to a room closer to your router. 

4. Are location services turn on for the mobile device you're using? We need your home location during bridge setup so we can let you know when events happen when you're home or away. Please visit your phone settings and ensure location is turned on. 

1. The sensor will have a green, plastic battery tab that prevents the batteries from powering the sensor. Make sure that it is fully removed before setting up your sensor.

2. When your sensor is awake, it will blink green. (What do the sensor LED's mean?)

3. If you’re still having trouble, try cycling the batteries.

4. Twist the white body of the sensor counter-clockwise to separate it from the gray baseplate.

5. Remove the batteries and reinstall them

6. When the batteries are reinstalled, look for the sensor LED light to flash.

After you've scanned your sensor and chosen your preferred location and tasks, the sensor will need to calibrate. At this point a lot of information is passed back and forth between the sensor and bridge. If the sensor is not calibrated then you might miss out on important notifications about your home. Try a few steps below to make sure your sensor calibrates correctly:

1. Make sure the sensor was not mistakenly added to your account. Click the System icon in the app and navigate to the Sensors tab. Check to see if the sensor is listed there. If it is, click it, scroll to the bottom and tap "delete sensor" and try the sensor installation process again.

2. Make sure the sensor is awake during calibration. Try the steps above to wake up your sensor and make sure you saw a green LED.

3. Move your bridge closer to the sensor and try calibrating again. You can move your bridge back after the sensor is calibrated.

4. Make sure your sensor is not blocked by anything that might cause interference during installation. This could include physical obstructions as well as other electronic devices that emit radio signals.